Terms of Use (Version 1.1)
Effective date: October 2026
dropsolace Terms of Use (Version 1.1)
Effective date: October 2026
Welcome to dropsolace. Before using this service, please read these Terms carefully. By clicking "I Agree", you confirm that you have read, understood, and accepted these Terms on behalf of your company.
1. Compliance Tool, Not Legal Advice
dropsolace is a software tool that assists data brokers in processing consumer deletion requests received through the California Privacy Protection Agency's DROP platform. dropsolace does not provide legal advice, and nothing in the service should be interpreted as legal counsel. Legal obligations under the California Delete Act (SB 362) and its implementing regulations rest with the data broker — your company — at all times.
We strongly recommend consulting qualified legal counsel to determine whether your company meets the definition of a data broker under the Delete Act and to ensure your overall compliance strategy.
2. Your Decisions, Your Responsibility
Every disposal decision — whether a consumer's data is deleted, exempted, or opted out of sale — is made by your company through this interface. dropsolace records and executes your instructions. The accuracy of reported statuses and the actual deletion of records in your own systems remain your company's responsibility.
You are also responsible for directing your own service providers and contractors to delete the consumer's personal information, as required by the Delete Act.
You are responsible for reviewing match results before reporting. Failure to review may result in incorrect statuses being reported to the CPPA, for which your company bears sole responsibility.
3. No Guarantee of Perfect Matching
Our hash engine has passed all official CPPA test vectors. However, no matching technology can guarantee a 100% match rate for all data. Variations in data formatting, spelling, or completeness may affect match accuracy. You are responsible for reviewing match results before reporting and for filing amendments when your data changes.
4. Service Availability
We aim for high availability but do not warrant uninterrupted service. We are not liable for missed statutory deadlines caused by service interruptions. We recommend completing each 45-day cycle well before the deadline to allow a buffer.
From time to time, we may provide tools such as deadline reminders or data export features. Any such tools are provided as conveniences only and do not alter your obligations or ours under these Terms.
5. Records and Audit Logs
5.1 Your Responsibility. Under California Civil Code § 1798.99.86(e), data brokers must undergo an independent third-party audit every three years beginning in 2028, and must maintain the resulting audit reports and related materials for at least six (6) years. These obligations belong to you, the data broker. You are solely responsible for downloading and retaining your records for the period required by law.
5.2 What We Provide. dropsolace generates processing logs recording each DROP access, request retrieval, processing action, and status report made through your account. During your active subscription, you may view these logs. We recommend downloading and archiving your records after each 45-day processing cycle.
5.3 Our Retention. We retain processing logs for up to twenty-four (24) months. Logs older than that may be permanently deleted without further notice. Upon account termination, your logs remain available for thirty (30) days, after which they are permanently deleted.
6. Your Registration Obligation
dropsolace assists with DROP request processing only. Your company's obligation to register annually with the CPPA as a data broker (including payment of the applicable annual fee) remains your sole responsibility. dropsolace does not register on your behalf and does not verify your registration status beyond what is necessary to provide the service.
7. Payment and Cancellation
Subscription fees are billed monthly or annually, depending on the plan you select. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods. If your payment fails, we will attempt to notify you and provide a grace period before suspending access.
8. Limitation of Liability
To the maximum extent permitted by law, dropsolace's total liability for any claims arising from or related to these Terms or the service shall not exceed the total subscription fees paid by your company in the twelve (12) months preceding the claim. In no event shall dropsolace be liable for indirect, incidental, consequential, or punitive damages, including but not limited to fines or penalties imposed by regulatory authorities.
9. Account Termination
We reserve the right to suspend or terminate your account if you violate these Terms, engage in unlawful activity, or misuse the service in a way that could harm other users or the integrity of the DROP platform. Upon termination, your logs remain available for thirty (30) days, after which your data will be permanently deleted in accordance with our data minimization policy.
10. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms or the service shall be resolved in the state or federal courts located in California.
11. Acceptance and Updates
Your continued use of dropsolace after an updated version of these Terms takes effect constitutes acceptance of the updated Terms. When a new version is published, you will be asked to confirm acceptance again before continuing to use the service.